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WOOF locker: Unmasking the browser locker behind a tech support scam

By | Published

In the early days, practically all tech support scammers would get their own leads by doing some amateur SEO poisoning and keyword stuffing on YouTube and other social media sites. They’d then leverage their boiler room to answer incoming calls from victims.

Today, these practices continue, but we are seeing more advanced operations with a clear separation between lead generation and actual call fulfillment. Malvertising campaigns and redirections from compromised sites to browser locker pages are owned and operated by experienced purveyors of web traffic.

There is one particular browser locker (browlock) campaign that had been eluding us (MalwareBytes) for some time. It stands apart from the others, striking repeatedly on high-profile sites, such as the Microsoft Edge Start page, and yet, eluding capture. In addition, and a first to our knowledge, the browser locker pages were built to be ephemeral with unique, time-sensitive session tokens.

In November 2019, MalwareBytes started dedicating more time to investigating this campaign, but it wasn’t until December that we were finally able to understand its propagation mechanism. In this blog, they share our findings by documenting how threat actors used targeted traffic-filtering coupled with steganography to create the most elaborate browser locker traffic scheme to date.

MalwareBytes would like to thank Confiant for sharing additional data regarding the other cases of the malicious script (_WOOf variant).

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